Refund Policy

This Refund Policy explains when and how Readineer issues refunds for paid services. It is consistent with Section 10 of our Terms of Service.

Because Readineer provides digital diagnostic services, refund eligibility depends on the status of the service at the time of your request.

1. When you can request a refund

Unless a different refund policy is shown at checkout:

• If you paid but the assessment or report has not yet started, you may request cancellation and a refund by emailing us.
• If report generation, human review, or assessment processing has already started, refunds may be limited or unavailable.
• If the final report has already been delivered, payments are generally non-refundable.
• If we are unable to provide the paid service due to an issue on our side, we will either provide a replacement service or issue a refund.
• Failed or duplicate payments are handled according to the payment provider's process.

2. Free services

Some Readineer services are free. Free services involve no payment and therefore no refund.

3. How to request a refund

Send refund requests to:

Email: hello@readineer.com

Include the email used for payment, the payment reference if available, and a brief explanation.

4. How refunds are processed

Approved refunds are processed through the original payment method where possible. Bank and payment-provider timelines may vary.

Payments are processed by Razorpay or another payment provider, which may apply its own processing timelines, failed-payment handling, and chargeback processes.

5. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last updated” date. The refund terms shown at checkout, together with Section 10 of our Terms of Service, govern your purchase.

6. Contact

Questions about refunds can be sent to:

Email: hello@readineer.com